At jaidx.com, we are committed to providing you with high-quality lifestyle products. If you are not satisfied with your purchase, we offer a convenient return and exchange service to ensure a worry-free shopping experience.
- Return and Exchange Conditions
Return and exchange requests must be submitted within 30 days of receiving the goods.
The product must be in brand new, unused condition, with original packaging, tags, and accessories.
Promotional items may not be eligible for return or exchange; please check the product description carefully before purchasing. - Damaged or Missing Items
If you receive a damaged, incomplete, or defective product, please contact our customer service within 48 hours and provide photos or relevant information.
We will replace the item or issue a full refund free of charge. - Return and Exchange Process
Contact customer service, providing your order number and reason for return or exchange.
After confirmation by customer service, you will receive return authorization and the return address.
Return the product with original packaging and accessories to the designated address.
After receiving the returned product and confirming that it meets the conditions, we will usually complete the refund or exchange within 5–7 business days. - Refund Instructions
Refunds will be issued via the original payment method.
Shipping costs are generally non-refundable, unless the product is damaged or the wrong item was sent.
After the refund is processed, bank processing may take 3–5 business days. - Exchanging Items
If you wish to exchange an item, please specify this in your return request. We will arrange for the exchange as soon as possible after confirming the returned item. - Important Notes
Please ensure that the returned product is securely packaged to prevent damage during transit. We recommend keeping the return tracking number for easy tracking of the shipment. - Contact Us
If you have any questions about our return and exchange policy or process, please contact:
Company: JAIDX LLC
Address: 1567 BURRUS DR, COLUMBUS, GA, 31904
Phone: 470 664 0789
Email: payten@jaidx.com