Welcome to the Frequently Asked Questions (FAQ) page of jaidx.com (hereinafter referred to as “we” or “this website”)!
- Orders and Payments
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express), debit cards, etc. All payments are processed securely with encryption to protect your information.
Q: How can I check my order status?
A: Log in to your account and go to the “My Orders” page to view your order status, shipping information, and estimated arrival time.
Q: Can I modify my order after payment?
A: After successful payment, we usually cannot change the items or address. If you need to make changes, please contact customer service as soon as possible, and we will do our best to assist you. - Shipping and Logistics
Q: Which areas in the United States do you ship to?
A: We provide standard shipping services throughout the United States. Some remote areas may require additional shipping time or fees.
Q: How long will it take for my order to arrive?
A: Standard shipping usually takes 3–7 business days, and expedited shipping takes 1–3 business days (depending on the region). Actual arrival time may be delayed due to weather or logistics conditions.
Q: Can I track my package?
A: Yes. After your order is shipped, we will send a confirmation email with a tracking number, allowing you to check the shipping status in real time. - Product Information
Q: Are your products brand new?
A: Yes, all our products are brand new, unused, and authentic.
Q: Are the product materials safe?
A: The products we sell comply with US safety standards and use food-grade materials (such as those used for milk pots, mugs, and cocktail glasses).
Q: Is faucet installation difficult?
A: Most faucets are designed for standard installation and come with instructions. If you have any questions, our customer service team can provide installation guidance. - Returns and After-Sales Service
Q: How do I return or exchange an item?
A: Please visit our return and exchange policy page and follow the instructions. Ensure the item is in its original condition, unused, and with its packaging.
Q: How long does it take to process returns and exchanges?
A: After receiving the returned item, we usually complete the refund or exchange process within 5–7 business days.
Q: What if the product is damaged or has missing parts? A: If you receive damaged or incomplete goods, please contact us within 48 hours and provide photos or relevant information. We will process your request promptly. - Account and Privacy
Q: Is my personal information secure?
A: We value your privacy, and all personal information is strictly protected and complies with US privacy regulations. Please see our privacy policy for more details.